Support
We're here to help. Find answers to common questions below or reach out directly.
Offline Sync
Your data syncs automatically when connectivity returns. No action needed.
Data Recovery
All game data is backed up to the cloud. Log in from any device to access your records.
Mobile Optimized
Install Ice Intel to your home screen for a native app experience.
Real-Time Stats
Shooting percentages and team metrics update live as you record each shot.
Frequently Asked Questions
Does Ice Intel work offline at the rink?▼
Yes! Ice Intel is designed with offline-first functionality. When you lose connectivity, your data is cached locally and automatically synced to the cloud once your connection is restored. A banner at the top of the screen indicates your sync status.
How do I start tracking a live game?▼
Navigate to Games, tap "New Game" to set up your teams, venue, and sheet assignment, then start the live game. You can record shots with turn, split times, zone positioning, and scores in real time.
What is the Split Timer and how do predictions work?▼
The Split Timer measures start-to-hog and hog-to-hog times. Based on historical shot data, Ice Intel predicts where your rock will land (zone) and what weight was thrown. The more shots you record, the more accurate the predictions become.
Can I export or share game statistics?▼
Yes. From any completed game's stats page, you can download a detailed PDF report or share a game summary via email to your team.
How do I add players and teams?▼
Go to the Players tab to create individual player profiles, and the Teams tab to build teams and assign players. You can also set up teams directly when creating a new game.
Can I use Ice Intel on my phone?▼
Absolutely. Ice Intel is fully responsive and works on mobile, tablet, and desktop. It can also be installed as a progressive web app on iOS and Android for a native app experience.
Still need help?
Send us an email and we'll get back to you as soon as possible.
dalerneufeld@gmail.com